Essential Brights by Quail Studio

UK DELIVERY

We offer same day shipping on all orders using Royal Mail standard delivery. This costs £3.00 and can take 2/3 days Simply place your order by 4pm.

Orders are sent out Monday to Friday, and any orders received over the weekend or a public holiday will be sent out on the next working day.

Orders over £30: FREE

Orders below £30: £3.00

Please note that postage costs are calculated after discount codes have been applied to orders.

OVERSEAS DELIVERY

If you live overseas and would like to order from us please do not hesitate to contact us on +441642711000 or email us at info@rippingyarns.com. 

That way we can calculate the best shipping cost for you to suit your individual needs.

Please be aware that during busy times, such as Christmas, there may be delays. However, we will keep you informed at such times.

1. Returning damaged goods

We put a lot of care into packing your orders, so they should arrive in tip-top condition. However, if they don't, don't worry. We will replace the item for you free of charge. That means you don't have to pay for the return postage costs either. Email us at info@rippingyarns.com to let us know the problem and we will send you a returns label. You may also return your item for a refund, although we cannot refund original postage costs.

2. Cancelling an order and returning unwanted items

If your order arrives and you have changed your mind you can cancel the order up to 14 days after you receive the items. The original postage cost is non-refundable and you will need to pay the return postage costs. See section 3 for how to return an order. Items must be in their original packaging and in resalable condition.

3. How to return your items

Please contact us via email (info@rippingyarns.com) or in writing to the address below to let us know what you are returning and why. Then pack your items up with the original delivery note stating what you are returning. Obtain and keep a proof of postage.

Post items to:

Ripping Yarns, Unit 2/2A Terry Dicken Industrial Estate, Station Road, Stokesley, TS8 7AE

4. Cancellation by us

We reserve the right to cancel an order if; a) we have insufficient stock to fulfill the order, b) we cannot deliver to your area.

5. A note about colour

We, and the suppliers we use, do our utmost to make sure the colours on the images reflect the colours of the yarn and other products. However, monitors vary, and from time to time there may be a slight variation in the colours shown.